Vonage is a modem phone service.

After having problems with the Vonage equipment, I decided to cancel the service after being with Vonage for 2 years. They would not cancel me by me writing to them though their Vonage Terms of Service require me to do so. They forced me to call and after spending 2 hours on the phone with the account specialist, they offered me a product to keep their service that would supposedly solve my problems that I was having with their equipment. During the phone call, I asked numberous times and was promised that I would not be charged for anything.

After getting off the phone, I instantly received an email from Vonage charging my credit card $95.14 for the (free)product that they promised me, shipping for this product, and activation and charges for another line on my account that was never authorized. I repeatedly asked the account representative to tell me that I would be charged for nothing.

Then, I call immediately to cancel my service and of course they try to apologize and claim it was just a mistake. I do not want to talk anymore. I want my service cancelled and make sure that I will be not be charged for anything considering the fact per Vonage’s Term of Service that I have been a customer longer than 1 year. The account representative tells me that I will not be charged for anything considering I have been a customer longer than 1 year.

Next, I have been charged for $81.51 for disconnection fees for 2 lines. Though I was told that I would not be charged a termination fee because I have had service longer than a year they also charged me a disconnection fee for another phone line that they had just recently added without my authorization and that is why I cancelled service with them.